Jakob Wennberg 52ec3ce497 feat(support): open PostHog tickets from the existing support dialog (#1239)
Enables PostHog Support through the Direct API (posthog.conversations),
restoring the second channel Recapt used to provide, but as a real ticket
linked to the person and their session replay instead of a black hole.

The in-app WIDGET stays off on purpose. It is a third-party floating chat
bubble, which is exactly what Recapt was: it would sit next to the
Assistenten FAB (which already has a hide_assistant_fab preference
because users wanted it gone), cannot follow the locked design system,
and its copy is not ours to keep Swedish. The conversations API gives the
same tickets from components/ui/support-link.tsx, which is already
on-design, Swedish and reachable from 8 surfaces.

A ticket is explicitly NOT treated as delivery. submitFeedback returns ok
only when the Resend email actually went out, even if the ticket opened.
Recapt's precise failure mode was reporting success on its own channel
while /api/support/contact was dead, and nobody is watching PostHog at
02:00. Tests pin that: ticket-only is ok:false.

Identity verification uses posthog.setIdentity(distinctId, hash) at
runtime rather than the identity_distinct_id/identity_hash init options
PostHog's settings page documents. init runs from
instrumentation-client.ts app-wide, before the user is known and
including logged-out pages, and PostHog fixes init values for the
session. setIdentity is a real method on the SDK (verified typed in
posthog-js 1.407.3), so the hash applies from AnalyticsIdentify once the
dashboard layout knows who the user is. Without the key it is skipped and
tickets fall back to browser-scoped with email recovery, which is the
normal state off hosted.

POSTHOG_SECRET_API_KEY is server-only, no NEXT_PUBLIC_ prefix: it signs
identity hashes AND authenticates external API requests, so unlike the
phc_ project token it is a real credential. Only the derived per-user
HMAC crosses to the browser.

Compliance: support free text is declared as its own data category
(user.content.support) in .compliance/ropa.yaml and named on the privacy
page. Analytics events still carry no message body (the breadcrumb sends
only the subject); a ticket carries what the user wrote, because that is
the point. Keeping the purposes separate is what stops the privacy page
drifting the way the Recapt row did.

Co-authored-by: Claude Opus 5 (1M context) <noreply@anthropic.com>
2026-07-27 16:23:32 +02:00
2026-07-27 03:54:42 +02:00
2026-07-21 23:00:15 +02:00
2026-07-24 15:03:50 +02:00
2026-06-12 16:35:30 +02:00
2026-07-27 03:54:42 +02:00
2026-07-25 22:56:17 +02:00
2026-07-21 23:00:15 +02:00
2026-07-24 15:03:50 +02:00
2026-07-21 23:00:15 +02:00
2026-07-05 03:05:09 +02:00
2026-07-08 09:54:46 +02:00
2026-07-24 15:03:50 +02:00
2026-07-24 15:03:50 +02:00
2026-07-23 16:16:55 +02:00
2026-07-12 19:14:12 +02:00
2026-07-05 03:05:09 +02:00
2026-07-05 03:05:09 +02:00
2026-07-25 22:56:17 +02:00

Accounted

Open-source Swedish accounting software for sole traders (enskild firma) and limited companies (aktiebolag). Double-entry bookkeeping that complies with Swedish accounting law, built to be operated by you or by your AI agent.

License: AGPL-3.0-or-later Core Build pg-real tests Docker

Website · Hosted app · Documentation

Why Accounted?

Compliant by construction. Accounted implements double-entry bookkeeping under Swedish accounting law (Bokföringslagen). Voucher immutability, sequential voucher numbering, period locks, and 7-year document retention are enforced by database triggers, not by convention. Corrections are made the legal way, with reversal entries (storno), never by editing history. See ARCHITECTURE.md for how.

Agent-native. The full bookkeeping engine is exposed as 100+ MCP (Model Context Protocol) tools with scoped API keys, so an AI agent can do the books in Accounted: categorize transactions, draft vouchers, reconcile periods, and prepare declarations. Posting is staged for human approval, so the agent proposes and you decide.

Yours to run. AGPL-3.0 licensed and fully self-hostable with Docker and Supabase. Use the hosted version at app.gnubok.se or run your own.

Features

  • Double-entry bookkeeping -- BAS 2026 chart of accounts, draft/commit workflow, sequential voucher numbering
  • Invoicing -- Create, send, and track invoices with mixed VAT rates and PDF generation
  • Bank reconciliation -- PSD2 bank connection via Enable Banking, 4-pass automatic matching
  • VAT declaration -- SKV 4700 form mapping, per-rate breakdown, EU/export handling
  • Tax reports -- NE-bilaga, INK2, SRU export for Skatteverket
  • Payroll -- Salary runs, payslips, and AGI (arbetsgivardeklaration) employer declarations
  • Supplier invoices -- Registration, payment tracking, input VAT deduction
  • Document archive -- SHA-256 integrity, 7-year retention enforcement, full archive ZIP export
  • SIE import/export -- Standard Swedish accounting interchange format
  • Agent access (MCP) -- 100+ bookkeeping tools over the Model Context Protocol, with scoped API keys and staged approvals
  • Extension system -- Opt-in plugins for AI categorization, receipt OCR, email, calendar, and more

Self-Hosting

git clone https://github.com/erp-mafia/accounted.git
cd accounted
./setup.sh              # Prompts for Supabase credentials, generates .env
docker compose up -d

You need a Supabase project and must apply the database migrations before first use. See docs/SELF-HOSTING.md for the full step-by-step guide, including Supabase setup, auth configuration, optional features (AI, email, push notifications), and troubleshooting.

Development Setup

Prerequisites: Node.js 20+, a Supabase project.

npm install
npm run dev       # Start dev server (auto-generates extension registry)
npm test          # Run tests
npm run build     # Production build
npm run lint      # ESLint

See CONTRIBUTING.md for the full development workflow.

Tech Stack

  • Framework: Next.js 16 (App Router), React 19, TypeScript (strict)
  • Database: Supabase (PostgreSQL + Row Level Security + email/password auth + TOTP MFA)
  • Styling: Tailwind CSS 4 + shadcn/ui
  • Integrations: Enable Banking (PSD2), Anthropic SDK, LangChain, OpenAI, Resend, JSZip

Documentation

Community

Contributing

Contributions are welcome. See CONTRIBUTING.md for the full guide.

All commits require a DCO sign-off (git commit -s).

License

AGPL-3.0-or-later with an extension exception: third-party extensions that interact solely through the documented Extension API may be licensed under any terms, including proprietary. See LICENSE for details and NOTICE for third-party attributions.

S
Description
Accounted — svensk bokföringsmotor (AGPL, BAS 2026, BFL-compliant, 150+ MCP tools). Finance-kapacitet brevet ERPNext. ADR-ENGAGEMENT-001-tillägg.
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